Return Policy 

30-Day Return Window

We offer a 30‑day return window. You may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at yourtoolboxjp@gmail.com. All returns must be shipped to the following address:

4-7-14 Seieku, Joto-ku, Osaka-shi, Osaka 536-0007, Japan

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about the return process, feel free to reach out anytime.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, plants, etc.)

Custom or personalized items

Personal care or hygiene products

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

EU 14‑Day Cooling‑Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still be returned in the same condition as received—unworn or unused, with tags, and in the original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 16 business days have passed since your return was approved, please contact us at yourtoolboxjp@gmail.com.

Return shipping costs are the responsibility of the customer.